Delete your KinderCompass account
KinderCompass is the parent app by KinderLogix (Kwiksol Corporation). You can delete your account and the personal data it holds at any time — from inside the app, or by contacting us if you no longer have the app.
In the app
- Sign in to KinderCompass.
- Tap your photo or initials at the top of the screen, then choose Profile.
- At the bottom of the page, tap Delete account, enter your password and confirm.
Deletion is immediate: you are signed out and the account cannot be used again.
Without the app
If you no longer have the app or cannot sign in, email us from the address on your account with the subject “Delete my KinderCompass account”. We may reply to confirm it is you, and we complete the deletion within 30 days.
[email protected]What is deleted, and what is kept
Your sign-in, email address, name, profile photo, passkeys, app preferences and your connection to every childcare centre in the app are permanently deleted.
Your child’s enrolment, attendance, invoices and contact details are part of your childcare centre’s own records and are kept by the centre under its licensing and record-keeping obligations. Contact your centre about those records. An anonymised record that the account existed and was deleted is kept. Sign-in, audit and email delivery logs are kept for a limited period — no more than 12 months — and then deleted.